Denver Requires Homelessness Sensitivity Training for All Contractors
Whenever Denver approves major contracts for organizations that serve people experiencing homelessness, the city requires those partners to complete a homelessness sensitivity training course. The online module is designed to dispel common myths and prevent workers from developing harmful stereotypes about the individuals they assist. The 45-minute video reinforces a central idea: homelessness is a circumstance, not a character trait, and a person’s value is not defined by whether they have stable housing.
Challenging Assumptions
Participants are asked to reflect honestly on the words and images that come to mind when they think about homelessness. The training pushes back on widespread misconceptions, stressing that people who lose housing are not inherently lazy, addicted, or mentally ill. Many hold jobs, and almost no one “chooses” to become homeless. The curriculum explains that most people fall into homelessness because they can’t access affordable housing, or because a crisis — such as a medical emergency, job loss, family conflict, or the death of a loved one — suddenly destabilizes their life. The video highlights stories like that of Marsha Brown, who lost her business and savings while caring for her injured son and quickly found herself unable to pay rent.
Understanding Trauma
The training emphasizes the importance of trauma-informed care. People experiencing homelessness often carry trauma from the event that pushed them into homelessness and from the daily struggle to survive outdoors. This may show up as distrust, fear, anger, or withdrawal — behaviors that can feel personal but are usually protective responses. Workers are encouraged to communicate at eye level, avoid hovering or raising their voice, and give space when someone feels overwhelmed. The video notes that flight responses may be misinterpreted as “eluding,” which is why calm, respectful interactions are critical.
Disproportionate Impact
Certain groups face homelessness at higher rates, including people of color, older adults, veterans, and LGBTQ+ community members. The training urges staff to approach every person without judgment and to recognize the broader systemic and social forces that contribute to someone losing housing.
Preventing Burnout
The course closes with guidance on avoiding compassion fatigue. Sgt. Brian Conover of the Denver Police homeless outreach team explains that burnout often happens when providers feel discouraged by repeated refusals of help. Rotating responsibilities and stepping back when needed allows staff to recharge while still treating each individual with dignity and respect. Workers are also reminded not to stay in unsafe situations and to ask for support when needed.
