Be Alert! Utility Impostor Scams on the Rise in Colorado
The Federal Trade Commission (FTC) is issuing a warning about a surge in utility impostor scams across the United States. In Colorado, these scams often target Xfinity customers.
How the Scam Works
Scammers typically initiate contact via email sent to an infrequently used account. The email might appear to be from Xfinity and offer a “too-good-to-be-true” discount on services. Often, it involves a software upgrade requiring an upfront payment.
Real-Life Example
Maria Hess, a Colorado resident, received a suspicious email offering a discounted cable box software upgrade from Xfinity. The email included a phone number to call for more details. However, upon calling, she was connected to scammers who pressured her into paying $199 upfront for a supposedly discounted service.
Red Flags and How to Protect Yourself
- Beware of unsolicited offers: Legitimate companies rarely pressure customers into upfront payments for discounts.
- Verify communication: If unsure about an email or phone call claiming to be from Xfinity, contact them directly at their official phone number (800-xfinity or 800-934-6489) to confirm its legitimacy.
- Never share personal or financial information over the phone or email: Xfinity representatives will never request sensitive information through these channels.
If You Suspect a Scam
- Report the incident to Xfinity directly through their website.
- File a complaint with the Federal Trade Commission (FTC).
By staying vigilant and following these tips, you can protect yourself from falling victim to utility impostor scams.
